Refund and Returns Policy

Overview

At uelvora we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy explains your rights, your responsibilities, and the procedures for returning or exchanging products purchased from our online store.

Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by the original packaging, accessories, and receipt.
• Custom, personalized, or final‑sale items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] or call +1 (206) 828-4876. Provide your order number, the reason for the return, and any supporting photos if the product is damaged.

Step 2 – Receive Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and give you detailed instructions, including the return address:

9969 Northeast Madison Drive, Seattle, Washington 98162, United States

Step 3 – Ship the Item

Pack the item securely, include the RMA number on the outside of the package, and ship it using a trackable carrier. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds

• Refunds are processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Shipping charges are non‑refundable unless the return is a result of our mistake.
• If the returned item is found to be used, damaged, or missing components, we reserve the right to deny the refund or charge a restocking fee of up to 15% of the purchase price.

Exchanges

If you wish to exchange an item for a different size, color, or style, follow the same return process and place a new order for the desired product. Once the original item is received and approved, we will issue a refund for that order, and you can use the refunded amount toward the new purchase.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Use a trackable shipping method and retain proof of shipment.
• Ensure the returned product is in its original condition and includes all original accessories.

Legal Disclaimers

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

We reserve the right to modify this policy at any time without prior notice. The most current version will always be available on the uelvora website.

Contact Information

Email: [email protected]
Phone: +1 (206) 828-4876
Address: 9969 Northeast Madison Drive, Seattle, Washington 98162, United States